Therm & conditions
The products and information found on
are not intended to replace professional medical advice or treatment. They are not intended to diagnose, treat, cure, or prevent any form of disease or medical condition.
Siff Frost encourages you to seek advice from a qualified professional for any health concerns and to share information about your health and well-being, including the use of supplemental nutrition/dietary supplements.
Regarding product descriptions, product labels, individual dietary supplement contents, etc., and various other informative content found on the Siff Frost website, these are intended as guidance only and are not scientifically proven. Therefore, the responsibility lies with you. We strive to provide current and accurate information.
If typographical errors appear on the website, we deeply regret this and appreciate any help in identifying and correcting such errors as soon as possible. Nevertheless, Siff Frost cannot be held responsible for typographical errors and assumes no liability for such errors.
Ordering Products:
When you place an order through Siff Frost, the order is a binding offer to purchase products in accordance with these terms and conditions. Before you confirm your order, you will have the opportunity to correct or delete products you have placed in your shopping cart, as well as change the information you have entered regarding your purchase. Your order is not sent and therefore not binding until you have pressed "approve order."
Order Confirmation:
Siff Frost will send you an electronic order confirmation, which is an acceptance of your offer to purchase. The order confirmation includes your order number, name, address, delivery address, payment method, specification of the ordered products, the total price, including any delivery costs, and a link to these terms and conditions.
Siff Frost stores a digital copy of all order confirmations, but it is recommended that you print out the order confirmation yourself, as it contains essential information about the sale. The order confirmation is also useful to have later if you wish to cancel the purchase or have objections to the purchased items.
A final agreement is entered into when an order confirmation is sent to you from Siff Frost, and the agreement includes the products listed in the order confirmation.
When you receive the order confirmation, you should review it and immediately contact Siff Frost if you believe it contains errors or discrepancies. If the information in the order confirmation applies, unless you submit written objections immediately after receiving the order confirmation, Siff Frost will send the product immediately after purchase.
Shipping:
The usual delivery time is 5 to 13 business days from the date of the order confirmation. It may happen that a collective order is delivered at different times.
The risk for the goods transfers to the cardholder only when the person takes possession of the goods.
Prices and Payment:
The price of a product is the price(s) indicated on
at the time of your order. Errors and sold-out items are subject to reservation.
The price for any delivery is also indicated on your order, and the total price of your order is shown on the order, as well as in the order confirmation. All prices for products on sifffrost.com are valid until they are changed.
Prices are stated in euros, including VAT, and exclude delivery costs. You can pay with a credit card, PayPal, and VISA.
Siff Frost will charge your account as soon as the item is dispatched. When paying by credit card, your details are sent directly and SSL encrypted to Siff Frost's payment provider. Siff Frost, therefore, does not have access to your payment details.
Personal Information:
Siff Frost is aware of the General Data Protection Regulation and strives to store information securely.
The information you provide to Siff Frost in connection with your purchase via
(name, address, telephone number, email address, etc.) and other information you may provide to Siff Frost, is treated confidentially and used to process your order, for statistical use, and in connection with other contact with you. Siff Frost does not obtain information about you from other sources.
Personal information is stored by Siff Frost in a database on a secure server, to which there is no public access. Your information is stored for up to 6 years and only to the extent legally permitted. According to the data protection law, you have the opportunity for insight into and correction of the personal data that concern you. You can also object to further processing of your personal data.
Siff Frost stores your information via sifffinity.com which comply with GDPR guidelines.
When you send us an email, you also give us consent to store your information in our email system, which is confidential for staff at Siff Frost. We only forward your information if you have given us permission, as might be indicated in an email from you.
We collect and store your data only for specific purposes. This happens, for example, when we need to send out targeted newsletters and campaign emails.
When signing up for free events or sign-up boxes, it is made clear that when you provide your email address, you are also signing up for our newsletters or campaign lists. You can always unsubscribe at the bottom of all our newsletters.
Siff Frost has double opt-in for its newsletters, ensuring that only those who have signed up are included in the newsletter list.
Siff Frost stores email addresses until the reader unsubscribes themselves. The reader can unsubscribe at any time at the bottom of all newsletters.
Siff Frost also collects data through Google Analytics and Facebook Pixel, which we use for marketing via Facebook ads and Google ads.
You have the right at any time to be informed about which personal information we have registered about you. Contact us at
, and we will send your personal information via email. You have the right to request that your personal information be corrected if they are incorrect, including the right to make incomplete information complete. You have the right at any time to have the personal information we use deleted, except in the following situations:
You have an unresolved case with customer serviceYou have an open order that has not yet been sent or only partially sentYou have an outstanding financial balance with us, regardless of the payment methodYou are suspected of having abused our services within the last four yearsYour debt has been sold to a third party within the last three years or within one year for deceased customersIf you have made a purchase, we retain your personal information in connection with your transaction for accounting rules.